We’re here to help.
Questions about your ride or your account? Get in touch with our support team.
Expected response time: 2 days
A few common questions
How do I join a ride?
Open the app, tap “Join a ride”, and enter the code shared by your ride admin. The admin must approve you before you can join the group’s live tracking.
Why can’t the admin see me on the map?
Make sure the admin has approved you, the ride is active, and your phone has location permission and a connection. Location is shared only during an active ride while you are an approved member.
Why does the app ask for “Always” location?
“Always” permission lets the app share your location during an active ride even when it is in the background. Location is shared only with approved members of that ride. You can change this permission in your phone settings.
How do I turn off crash detection?
Open Profile, scroll to Safety, and switch off Crash detection (beta). Motion data is analysed on your phone and is not uploaded. Crash detection is not a substitute for emergency services.
How do I delete my account?
Open Profile in the app, scroll down, and select “Delete account”. You can also request deletion by email. See the account deletion page for the full steps.
How do I report a problem or abuse?
Email contact@bikersandriders.com with the ride name, what happened, and any relevant details. In an emergency, call your local emergency number first.
Is Bikers & Riders free?
Yes, it's free during the beta.
Report a safety issue or abuse
Email contact@bikersandriders.com with the ride name and details of the issue. In an emergency, call your local emergency number first.
AI Tech Solutions LLC, 9611 Brookdale Dr #100-131, Charlotte, NC